07/11/13 09:57 Filed in: Ask Paul…
The screen of my Mk1 iPad failed recently. Apple’s guaranty is twelve months and my iPad is over three years old, but I decided to take into the local Apple Store to see what could be done, half expecting to told to buy a new one.
It seems that Apple have their own interpretation of UK consumer law, because although my iPad was not covered under Apple’s warranty, they gave me a new one free of charge! The staff in the Apple Store call this “The six year rule”, and it applies to any Apple hardware. The process (including deleting the data from my old iPad) took about ten minutes - no quibbles.
There seemed to be two factors that influenced their decision. I originally bought my iPad from the store that I took it back to, and my iPad did not look “knocked about”.
So if you have a Mac, Apple monitor, iPhone or iPad that has failed, but is in “good condition” - and is up to six years old - take it back!