PrintSmith support. Is it worth it?
22/01/14 17:37 Filed in: PrintSmith™
I have been hearing recently of a few UK PrintSmith users allowing their support contract to lapse. It is true that PrintSmith Classic is so stable that serious problems are a rarity but problems do occasionally occur. If the problem is a data corruption or internal issue, only EFI can help you. They can charge up to $180.00 per hour for anyone without a support contract.
If something serious were to go wrong with your PrintSmith, only EFI can help you because only EFI have access to the code and data inside PrintSmith. Having a support contract with them is your insurance against this. I have recently looked into the purchase and support costs of PrintSmith’s competitors. They make EFI’s support package look like very good value indeed!
I have always recommended that every user has a support contract with EFI.